This report reviews basic facts about ICT access and use, examines approaches to the problems, and provides an extensive list of resources for further information. It reflects on what is working best and what is failing—and why. It illustrates the key elements necessary for integrating technology into society in an effective, sustainable way so that people can put technology to use to improve their lives: what we call “real access” to technology. Originally published in 2001, this bridges.org seminal piece continues to be cited as one of the most influential reports in the field.

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Table of contents

1.1 The fervour about the digital divide
1.2 What is the real problem?
1.3 Why another report on the digital divide?
1.4 Our Suggestions For What Is Needed

2.1 What Are We Measuring?
2.2 Disparities in ICT Use Between Countries – the International Divide
2.3 Disparities Within Countries – Domestic Divides
2.4 The Future of Digital Divides
2.5 Analysis
2.6 What Knowledge is Missing?

3.1 Who is Measuring Digital Divides?
3.2 Who is Recommending New Policies and Programs?
3.3 Directing Scarce Resources to Move Beyond Studies

4.1 Initiatives
4.2 Understanding the Initiatives
4.3 Drawing Out Lessons and Best Practices

5.1 Policy Goals (Perspectives)
5.2 Summary of Relevant Policies
5.3 Current and Planned Policies
5.4 Analysis
5.5 What is Missing?