Tackling the digital divide is an enormous task, and no one group could solve the problem on its own. Bridges.org has examined the ICT-based development field and considered what works, and what does not work -- and why. It has built on its own experience and the thinking of a number of other organizations to design a holistic, integrated strategy it calls Real Access/Real Impact (RA/RI). This framework sets out the determining factors in whether there is Real Access to ICT: access that goes beyond computers and connections so that technology use makes a Real Impact on socio-economic development. It is not about a specific technology application that is used in a certain way. Rather, the RA/RI framework offers a roadmap to the digital divide that can be used to improve the way that ICT is integrated into initiatives in healthcare, education, small business development, government services and other programs in the countries and communities that have the most to gain.